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The concierge is the first person most guests meet when arriving at a hotel, a top restaurant, or an apartment building. It is a customer service occupation, so it requires good communication skills and a good presence, as well as being polite and courteous. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests.
The concierge will welcome guests upon entrance and handle their requests, such as providing directions, transportation or helping them with their baggage. The job will also require to protect the building and its residents by monitoring of who comes in and out of the premises.
More specific concierge responsibilities may include:
1) Make dining and other reservations for patrons, and obtain tickets for events.
2) Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
3) Make travel arrangements for sightseeing and other tours.
4) Receive, store, and deliver luggage and mail.
5) Perform office duties on a temporary basis when needed.
6) Pick up and deliver items, or run errands for guests.
7) Carry out unusual requests such as searching for hard-to-find items and arranging for exotic services.
8) Arrange for the replacement of items lost by travelers.
9) Arrange for interpreters or translators when patrons require such services.
Shift work and unsocial hours are normal in this job. It may involve being on shifts and working on any day of the week. Some hotels even have part time positions available. They must be available to work late hours or night shifts so the candidate must be available and compromised.
What can you expect to earn as a Concierge? According to Payscale, a Concierge earns an average salary of £19,400 per year. Most people move on to other jobs if they have more than 20 years’ experience in this field.