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A front of house manager is responsible for the reception and reservations at a hotel.
Front of House Managers serve visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system.
A front of house manager makes sure that the day to day management of the restaurant is done in a perfect manner. They do not only handle dine-in customers – in some instances, they may also provide assistance and oversight to the restaurant’s catering side. The main idea behind hiring a front of house manager is to makes sure that a team of house staff is managed and their work is overseen.
Typically, front of house managers open and close the restaurant, ensure cleanliness and maintenance, manage inventories, handle reservations and wait lists, and make customer satisfaction a top priority.
More specific responsibilities may include:
Like most kitchen professionals, a Front of House Manager is no different and the hours can be 40-60 hours per week, normally carried out over split service shifts covering breakfast/lunch and dinner service.
According to Payscale, Starting salaries for rookie Front of House Managers is around £17.000 while experience can take you all the way to £33.000 for a job as a senior Front of House Manager. The average salary in the UK is £24.100.