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A General Manager is a person who manages the operation of a specific department (Kitchen, Maintenance, Spa, Lodging, Sales, Customer Service, etc) of an establishment such as an hotel, motel, resort, or other lodging-related establishment.
While taking a strategic overview and planning ahead to maximise profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests’ needs and expectations. Business and people management are equally important elements.
In the role of General Manager you would be responsible for the day-to-day management of a given department and its staff. You would have commercial accountability for budgeting and financial management, planning, organising and directing the department services.
Recruiting, training and supervising staff
As the head of the department, the General Manager is accountable for recruiting, training and supervising all kind of staff under his or her supervision.
Managing budgets and maintaining statistical and financial records
The General Manager needs to carefully supervise the department budgets and maintain precise statistical and financial records.
Promoting and marketing the business
An important responsibility of a General Manager is to efficiently promote and market his department with proper advertising campaigns and public relations.
Ensuring compliance with health and safety legislation and licensing laws
As the highest position of the lodging establishment, the General Manager is responsive for enforcing any government issued laws and safety regulation. The General Manager is also responsible of the security of all guests using his or her department services.
Handling customer complaints and queries
Armed with a polite and friendly personality, the General Manager will be the one handling complaints and queries from customers. A vital skill of a General Manager is to be able to quickly and efficiently find solutions to clients’ problems and demands.
What can you expect to earn being a General Manager? The position of General Manager has a great deal of responsibilities and as a key part of the team you will spend most of your time working with the team and clients.
General Manager salaries will vary depending on experience in management, but will typically be in the region of £20,000 to £38,000 per year depending on experience. As of August 2017, the average salary for a General Manager in the UK is £28,446 (Source: PayScale). If you have lots of experience you will be in high demand and hit the higher end of the salary bracket. It also depends largely on the type of hotel you are working for and the available budget they have.