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A hotel manager, also referred to as hotelier or lodging manager, is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment.
While taking a strategic overview and planning ahead to maximise profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests’ needs and expectations. Business and people management are equally important elements.
In the role of hotel manager you would be responsible for the day-to-day management of a hotel and its staff. You would have commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.
In larger hotels, managers often have a specific remit (guest services, accounting, marketing) and make up a general management team.
Recruiting, training and supervising staff
As the head of the establishment, the Hotel Manager is accountable for Recruiting, training and supervising all kind of staff, including concierges, chefs, maintenance and security.
Managing budgets and maintaining statistical and financial records
The Hotel Manager needs to carefully supervise the establishment budgets and maintain precise statistical and financial records.
Promoting and marketing the business
An important responsibility of a Hotel Manager is to efficiently promote and market his establishment with proper advertising campaigns and public relations.
Ensuring compliance with health and safety legislation and licensing laws
As the highest position of the lodging establishment, the Hotel Manager is responsive for enforcing any government issued laws and safety regulation. The Hotel Manager is also responsible of the security of all guests.
Handling customer complaints and queries
Armed with a polite and friendly personality, the Hotel Manager will be the one handling complaints and queries from customers. A vital skill of a Hotel Manager is to be able to quickly and efficiently find solutions to clients’ problems and demands.
What can you expect to earn being a Hotel Manager? The position of Hotel Manager has a great deal of responsibilities and as a key part of the team you will spend most of your time working with the whole hotel team and clients.
Hotel Manager salaries will vary depending on experience in the kitchen, but will typically be in the region of £29,000 to £50,000 per year depending on experience. As of July 2017, the average salary for a Hotel Manager in the UK is £36,197 (Source: PayScale). If you have lots of experience you will be in high demand and hit the higher end of the salary bracket. It also depends largely on the type of hotel you are working for and the available budget they have.