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A Management Couple is a couple who manages the operation of a hotel, motel, pub, or other lodging-related establishment.
While taking a strategic overview and planning ahead to maximise profits, the management couple must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests’ needs and expectations. Business and people management are equally important elements.
While most Management Couples are couples in real life, the role can also be filled by a team of two persons: Brothers, father and son, or just two friends or associates.
In the role of Management Couple you would be responsible for the day-to-day management of a hotel and its staff. You would have commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.
Recruiting, training and supervising staff and teams
As the head of the establishment, the Management Couple is accountable for Recruiting, training and supervising all kind of staff, including concierges, chefs, maintenance and security.
Maintaining statistical and financial records, and Managing budgets
The Management Couple is responsible for supervising the establishment budgets and maintain precise statistical and financial records.
Promoting and marketing the establishment
An important responsibility of a Management Couple is to promote and market the business with proper advertising campaigns and public relations.
Ensuring compliance with health and safety legislation and governmental laws
As the highest position of the lodging establishment, the Management Couple is responsive for enforcing any governmental laws and safety regulations. The Management Couple is also responsible of the security of all guests and patrons.
Handling customer queries, complains and feedback
The Management Couple is responsible for handling feedback, complaints and queries from guests. A vital skill of a Management Couple is a friendly, “can do” attitude, in order to be able to quickly and efficiently find solutions to clients’ demands.
What can you expect to earn being a Management Couple? The position of Management Couple has a great deal of responsibilities and as a key part of the team you will spend most of your time working with the whole hotel team and clients.
Management Couple salaries will vary depending on experience in the kitchen, but will typically be in the region of £25,000 to £50,000 per year depending on experience. As of August 2017, the average salary for a Management Couple in the UK is £35,497 (Source: Neuvoo). If you have lots of experience you will be in high demand and hit the higher end of the salary bracket. It also depends largely on the type of hotel you are working for and the available budget they have.