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An operations manager is a senior role which involves making sure that the managed department offers a smooth efficient service that meets the expectations and needs of customers/clients, and overseeing the production of goods and provision of services.
While taking a strategic overview and planning ahead to maximise profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests’ needs and expectations. Business and people management are equally important elements.
An operations manager has a broad role, and the specific responsibilities will vary between different companies, but generally it includes monitoring and analysing the current system of production or provision to check it’s effective, and working out a strategy for improving if necessary.
Managing, training and supervising staff
Operations managers play a leading role in managing personnel. Human resources tasks include determining needs, hiring employees, overseeing assignment of employees and planning staff development.
Setting and reviewing budgets and managing cost
Operations managers play a key role in budgeting, controlling costs and keeping the organization on track financially. Their management of the supply chain and other resources helps minimize costs of production.
Efficiently managing an inventory
An operations manager needs to ensure that the raw materials received are properly stored and conserved. The inventory maintenance practices need to be sound to ensure good conditions for raw materials.
Ensuring compliance with health and safety legislation and licensing laws
As the highest position of a specific department, the Operations Manager is responsive for enforcing any government issued laws and safety regulation. The Operations Manager is also responsible of the security of all guests using his or her department services.
Ensuring a smooth communication between different departments
Operations managers need good communication and interpersonal skills to help the different parts of an establishment work together. They facilitate communication between employees and departments.
What can you expect to earn being a Operations Manager? The position of Operations Manager has a great deal of responsibilities and as a key part of the team you will spend most of your time working with the team and clients.
Operations Manager salaries will vary depending on experience in management, but will typically be in the region of £22,000 to £54,000 per year depending on experience. As of August 2017, the average salary for a Operations Manager in the UK is £34,300 (Source: PayScale). If you have lots of experience you will be in high demand and hit the higher end of the salary bracket. It also depends largely on the type of hotel you are working for and the available budget they have.