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What is a Receptionist?
Receptionists serve visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system.
What are the typical Receptionist duties?
Receptionists will welcome guests and greet people who visit the business. They will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. They must ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards. They will also often be the first person that employees and potential clients see, so they’re always representing the company.
More specific responsibilities may include:
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
What hours will I work?
As receptionists usually work in business establishments such as offices, they will work monday through friday within office hours.
What skills do I need?
- Friendly and polite (manners cost nothing after all)
- Able to deal with difficult clients or customers (not everyone knows the manners rule)
- Good with computer systems
- Have polished communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
What qualifications do I need?
- Proven work experience as a Receptionist, Front Office Representative or similar role preferred
- Proficiency in Microsoft Office Suite
- Professional attitude and appearance
- Solid written and verbal communication skills
- High school degree; additional certification in Office Management is a plus
Starting salaries for rookie receptionists is around £12k while experience can take you all the way to £25k for a job as a senior receptionist.