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Reservation Managers are in charge of overseeing the reservations staff to ensure that guests’ needs are being met. You also manage room blocks for large events, monitor billing arrangements, and handle room inventories.
Reservation managers are employed by hotels to improve room occupancy figures. They are required to manage bookings and keep accurate records to ensure that all rooms are filled whenever possible. This position often works with the revenue and rooms division managers.
Reservation Managers work closely with the hotel sales team to change room rates depending on seasonal demands and revenue requirements. This position ensures that sales strategies are adaptable to changing conditions, such as increased local competition or decreasing industry rates. He also will keep accurate records of bookings on the hotel reservation system and forecast likely revenue streams.
More specific Reservation Manager responsibilities may include:
In most cases you’d be working shifts of 8am-9pm, with some weekends and holidays. Some hotels might affer office hours as well, depending of their size and revenue.
On-the-job experience in the line of work is a must. People looking to advance to Reservation Manager positions might want to get a degree in business management, restaurant and hospitality management, or similar fields, but any business or hospitality management qualifications will get you on the right track.
As a Reservation Manager, your annual standard salary would range between £17,000 and £30,000 according to Payscale. The median income for the job, as of August 2017, is £22,548.