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A spa manager is responsible for the day-to-day operations of a health or beauty spa. They handle the bookkeeping, the employees, and the services that are offered by the spa. Depending on the size of the facility, they may be more into the business side of things, or they may play more of a customer service role. Other than the owner, they are second in command and in charge of all of the aspects of the business.
Duties of a spa manager vary according to the services provided by the spa. Many of the tasks are business-related and can include recordkeeping, conducting promotional campaigns, maintaining stock inventories and payroll management.
Employee-related responsibilities of a spa manager typically include the hiring, training and supervision of staff. Mangers typically create weekly work schedules, train new employees and arrange staff workshops on new techniques and procedures.
Plan or direct spa services and programs
The Spa manager is responsible for planning, creating and direct all spa services offered to clients and ensure of the profit margins made by the establishment.
Recruiting, training and supervising staff
As the head of the spa, the Spa Manager is accountable for recruiting, training and supervising all kind of staff, including receptionists, beauty specialists, maintenance and security.
Managing budgets and maintaining statistical and financial records
The Spa Manager needs to carefully supervise the establishment budgets and maintain precise statistical and financial records.
Promoting and marketing the business
An important responsibility of a Spa Manager is to efficiently promote and market his establishment with proper advertising campaigns and public relations.
Ensuring compliance with health and safety legislation and licensing laws
As the highest position of the lodging establishment, the Spa Manager is responsive for enforcing any government issued laws and safety regulation. The Spa Manager is also responsible of the security of all guests.
What can you expect to earn being a Spa Manager? Spa Manager salaries will vary depending on experience in the sector, but will typically be in the region of £17,000 to £35,000 per year depending on experience. As of August 2017, the average salary for a Spa Manager in the UK is £22,505 (Source: PayScale). If you have lots of experience you will be in high demand and hit the higher end of the salary bracket. It also depends largely on the type of establishment you are working for and the available budget they have.